RETURNS OR EXCHANGES

1. Refund Policy Overview
   We are committed to providing you with high-quality beeswax wraps and want you to be satisfied with them. If you are not completely satisfied with your purchase, you can apply for a refund under the following terms:
2. Refund Application Time
   If you would like to apply for a refund, please contact us within 14 days of receiving the product. Refund requests after 14 days will not be processed.
3. Refund Conditions
   Refund requests must meet the following conditions:

The product is unused and in its original packaging.

The product has not been damaged by human damage or improper use.

Provide proof of purchase, such as order number or invoice.

4. Refund Process
   Please contact customer service via email or phone to apply for a refund, providing the order number and reason for the refund.
   We will review your request and respond to you.
   If the application is approved, please return the product via a trackable logistics method, and the shipping cost will be borne by the customer (unless there is a quality problem with the product).
   After receiving the returned product, we will process the refund within 2 business days and return the refund amount to your payment account in the original way.
5. Quality Issues
   If the product you received needs a refund due to quality issues, please contact us in time. We will bear the return shipping costs and provide you with a full refund or exchange service.
6. Refund Time
   Refund processing is usually completed within 2 working days after receiving the return, and the specific time may vary depending on the bank’s processing speed.
7. After-sales Support
   If you have any questions about the refund or need further assistance, please feel free to contact our customer service team, we will serve you wholeheartedly.

Thank you for your support and understanding, we look forward to providing you with better service!